Policies, Terms & Conditions
CoolBird Studios values customer satisfaction.
Due to the nature of our business, we do not provide refunds on our, publishing services, image services (hair & makeup), graphic design services, classes (onsite or online), photography, coaching, consulting and communication services.
We will make every attempt to resolve any issue with our clients on a case by case scenario being that all situations are different. This resolve includes (only if a valid situation has been presented) providing a discount on a future service, providing a credit on a future service, or providing a voucher in the amount of your initial purchase for a future service. CoolBird Studios will attempt to rectify the situation according to the afore mentioned resolves.
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers accepted payment types, email address, and phone number. This is called Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
SHARING YOUR PERSONAL INFORMATION
We DO NOT share your Personal Information with third parties to help us use your Personal Information, as described above. We do use Google Analytics to help us understand how our customers use CoolBird Studios, LLC. How Google uses your Personal Information. Finally, and if necessary, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Mention opt-out links from external services such as:
You can opt out of targeted advertising…
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of (13).